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Facebook product comment reply template A product answer for the public thread.

Use this Linkar Facebook Page recipe for product and price comments. Post a maintained public answer and keep private order questions with your team.

Free to start. Paid plans from ₹199 a month.

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A bicycle shop owner reviewing a public product question

Facebook Page replies

Questions under your posts deserve a public answer.

This recipe answers matching product or price questions publicly under Facebook Page comments.

Choose the posts where the reply makes sense and point to maintained product details. Remember that other readers can see the response. Account-specific order information and personal contact details should use your appropriate private support process.

Recipe in 3 steps

Adapt the recipe to your account.

Replace the sample copy and links, then test the supported journey in your own account.

  1. Maintain the product page

    Check the product, price conditions, and available options. Use the page as the source for changing details.

  2. Set Page comment keywords

    Choose PRICE or DETAILS and the relevant posts. Prepare a public reply that fits the campaign context.

  3. Inspect the public result

    Leave a test question under the selected post. Confirm the answer appears in the thread and does not expose or request private information.

Why it helps

Helpful to the next person reading too.

Public answers that help the person who asked and everyone else reading the thread.

  1. A visible information source

    A useful public answer can help several readers of the same post. Keep it factual and tied to the featured product.

  2. A reply with the right scope

    Product details from one launch do not belong under every Page update. Select relevant posts and test matching words carefully.

Before you start

What you need to start

Four things and no developer. With these ready, you can build this workflow and test it under a real Page post.

Setup checklist

Facebook Page
  • A Facebook Page you manage

    You must be authorised to manage the Page. Replies are posted publicly under comments.

  • A maintained page for details that change

    Point public replies to prices or hours you keep current.

  • The free plan to start

    5 automations and 1,000 messages a month. Features and limits depend on the plan.

  • No code

    Choose the posts, write the public reply, and test it in a real thread.

Example conversation

See the public reply in context.

Priya S.

Where can I see the product price?

5m · Like · Reply

Your PageAuthor

Public reply: Current product details and pricing are on the page linked in this post. Our team can help with a custom question.

now · Like · Reply

In publicPublic reply below the comment

ExampleThis Facebook recipe does not send a Messenger DM.

Before you switch it on

Write for all readers

The original commenter is only one part of the audience. Avoid personal assumptions and keep the information relevant to the post. Do not claim inventory is checked by the automation. Update or stop the campaign when the product page changes or the offer is retired.

  • Linkar’s Facebook Page comment automations post public replies. They should not be described as Messenger chatbots or private DM journeys. Use wording that makes sense to other readers, choose relevant keywords or selected posts, and keep account-specific details out of the response. Never ask people to post private contact or payment information under a comment.

  • Test a matching question and an unrelated comment in the actual thread. Point to a maintained destination when details can change, and use your real private support process for individual issues. An automatic acknowledgement does not prove a support ticket exists, a giveaway entry is eligible, or a purchase has been completed.

Questions, answered.

Can the reply ask for an order number publicly?

Keep personal or order-specific details out of the public thread. Point the customer to the private support process your team uses instead.

Which account do I need?

Connect a Facebook Page you are authorised to manage. This recipe uses supported public Page comment replies. Check the capabilities and permissions shown for the connected Page before publishing.

Still have a question?

Your next reply starts here

Write it once. Keep the conversation moving.

Start free with 5 automations and 1,000 messages a month. Choose an interaction, write the answer, and test your first workflow.

  • Free₹0a month

    • 5 automations
    • 1,000 messages a month
    • Instagram and Facebook Page replies
  • Creator₹199a month

    • 20 automations
    • 5,000 messages a month