# Facebook product comment reply template

This recipe answers matching product or price questions publicly under Facebook Page comments. Choose the posts where the reply makes sense and point to maintained product details. Remember that other readers can see the response. Account-specific order information and personal contact details should use your appropriate private support process.

## Channel

Facebook Page: public comment replies

## Setup

1. Maintain the product page

Check the product, price conditions, and available options. Use the page as the source for changing details.

2. Set Page comment keywords

Choose PRICE or DETAILS and the relevant posts. Prepare a public reply that fits the campaign context.

3. Inspect the public result

Leave a test question under the selected post. Confirm the answer appears in the thread and does not expose or request private information.

## Example incoming request

Where can I see the product price?

## Sample reply to customise

Current product details and pricing are on the page linked in this post. Our team can help with a custom question.

## Next step

Public reply below the comment

This Facebook recipe does not send a Messenger DM.

## Write for all readers

The original commenter is only one part of the audience. Avoid personal assumptions and keep the information relevant to the post. Do not claim inventory is checked by the automation. Update or stop the campaign when the product page changes or the offer is retired.

## Write for a public Facebook thread

Linkar’s Facebook Page comment automations post public replies. They should not be described as Messenger chatbots or private DM journeys. Use wording that makes sense to other readers, choose relevant keywords or selected posts, and keep account-specific details out of the response. Never ask people to post private contact or payment information under a comment.

Test a matching question and an unrelated comment in the actual thread. Point to a maintained destination when details can change, and use your real private support process for individual issues. An automatic acknowledgement does not prove a support ticket exists, a giveaway entry is eligible, or a purchase has been completed.

Replace all sample wording and destinations. This is a workflow plan, not an importable or already-published automation.

Source: Linkar template library, https://linkar.in/templates/facebook-product-faq