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Instagram contact management Keep the person and the conversation together.

Manage contacts from Instagram conversations in Linkar. Keep collected emails, useful answers, and conversation context ready for your team.

Free to start. Paid plans from ₹199 a month.

  • Meta VerifiedBusiness
  • OfficialInstagram API
  • 14K+ repliessent so far
A team manager reviewing a contact’s enquiry at an organised desk

Resources and enquiries

Interest fades fast. Capture it inside the chat.

An enquiry is easier to help when its details stay together.

Linkar’s contacts hold information gathered through supported Instagram conversations, including collected email addresses and configured field answers. That lets your team inspect the person’s request before responding. Organise around what the person actually shared; a contact record is conversation context, not permission to message indefinitely.

3 step process

How the enquiry journey comes together.

Start with one clear request. Build the answer around the person who sent it.

  1. Choose useful fields

    Collect the minimum details your team needs to help. Explain email collection and avoid sensitive or unnecessary questions in a public-facing intake journey.

  2. Test a contact record

    Complete a flow using sample details and inspect the saved contact. Confirm the email and additional answers appear as expected and are attached to the right conversation.

  3. Make review part of the work

    Decide how the team finds and responds to new enquiries. Keep records current and follow your privacy process for deletion or correction requests.

Supported channels

Where this works

Linkar connects to Instagram professional accounts and Facebook Pages. What an automation can do depends on the channel and the account you connect.

  • This guide

    Instagram

    Private replies to comments and supported conversation journeys. Personal Instagram accounts are not supported.

    • Comment replies
    • DMs
    • Story replies
    • Story mentions
  • Facebook Page

    Replies are posted publicly under comments on your Page posts, so everyone reading the thread sees the answer.

    • Public comment replies
    • Selected Page posts
    • Keywords

Why it helps

Ask for less, and ask it well.

Collect only what helps, and keep it beside the conversation it came from.

  • Find the relevant person

    Use the available contact search to locate an enquiry without scrolling through unrelated conversations. Clear, consistent collected fields make the result easier to use.

  • Keep answers readable

    Save project type, course interest, or timing where your flow asks for it. Use a field name the whole team understands rather than a campaign-specific abbreviation.

  • Prepare better follow-up

    Read the existing conversation before reaching out. A useful reply should respond to the stored enquiry and remain within the channel’s supported messaging rules.

Example conversation

One enquiry, followed through.

Follow one request from the moment it arrives to the step after the reply.

  1. They send you a message

    ankit.fit: I’m interested in the weekend course
  2. Your reply arrives

    Your reply:
    Which email should we send the overview to?
  3. What happens next

    NextKeep the email and course interest together

ExampleSample contact information collected as part of a requested enquiry.

Before you start

What you need to start

Four things and no developer. With these ready, you can build this workflow and test it from another account.

Setup checklist

Instagram
  • An Instagram professional account

    Business or Creator. Personal Instagram accounts are not supported.

  • A reason for every detail you ask

    Explain why you need an email or an answer before you ask for it.

  • The free plan to start

    5 automations and 1,000 messages a month. Features and limits depend on the plan.

  • No code

    Choose the interaction, write the reply, and test it from another account.

Before you switch it on

A contact is context, not blanket consent

Use collected details for the purpose you explained. If you want to enrol somebody in recurring marketing, obtain the appropriate permission through your chosen process. Do not infer that a saved Instagram contact can be messaged whenever you like. Keep the team’s workflow aligned with your published privacy and retention commitments.

Campaign notes

Collect the details that help your next reply

  • Explain the purpose before asking for an email or an additional answer. Linkar can validate an address’s format and save configured conversational fields with a contact. Format validation does not prove mailbox ownership. A short intake should give your team relevant context, while retry and exit messages keep the process understandable.

  • A saved address is not blanket permission for recurring marketing. Keep requested resource delivery and newsletter enrolment distinct, and test any external handoff you configure. Collect only the information needed for the enquiry. Review the completed record and fulfilment step yourself before calling the campaign a working lead journey.

Questions, answered.

Short answers about accounts, plans and setup. If your question is not covered here, our support team can help.

Does Linkar replace every CRM integration?

Linkar keeps conversation contacts and the information collected by its flows. Any broader sales process or external CRM sync depends on your configured tools and supported connections. Check the specific workflow instead of assuming an automatic integration exists.

Can I try Linkar for free?

Yes. Start with 5 automations and 1,000 messages per month on the free plan. Features and limits depend on the plan and connected account. Compare the current plans before choosing a larger setup.

Still have a question?