# Instagram shipping FAQ reply template

A shopper may need to know where you deliver, what it costs, or how long an order usually takes. This recipe shares your current shipping policy after a supported matching message. Keep the answer general and factual. Order status, address changes, and exceptions belong with your store or support team rather than a keyword reply guessing the customer’s details.

## Channel

Instagram: supported incoming interactions

## Setup

1. Check your shipping policy

Review current coverage, charges, estimates, and exceptions. Make sure the policy is accessible before the shopper reaches checkout.

2. Choose the shipping request words

Use DELIVERY or SHIPPING and test complete questions. Keep order-problem keywords routed to appropriate personal help.

3. Write and test the answer

Send the policy link and the real support route. Avoid asking for payment or private order details in any public thread.

## Example incoming request

Do you deliver outside the city?

## Sample reply to customise

Here’s our current delivery coverage and shipping policy. For an existing order, our support team can check the details.

## Next step

Read your shipping policy

The store supplies the actual shipping facts.

## Avoid promises you cannot observe

A prepared answer should not invent a dispatch date or parcel status. Use the policy for general expectations and your order system for the actual shipment. Review the destination when rates or delivery areas change, especially before a seasonal promotion.

## Keep incoming message replies useful

Use the words people actually send, then choose a matching mode that suits the request. An exact campaign code and a broader question keyword serve different purposes. Test an expected request, a longer sentence, and an unrelated message. Review other active flows so the same incoming question does not produce several competing answers.

Prepared replies should answer known questions with information you maintain. They are not a reason to improvise product claims or make custom commitments. Leave a clear route to your team and respect the supported messaging window. If the destination changes, update and retest the reply before the next campaign.

Replace all sample wording and destinations. This is a workflow plan, not an importable or already-published automation.

Source: Linkar template library, https://linkar.in/templates/dm-shipping-faq